Account Director

The Account Director will be a key leader within the Customer Success team, and is responsible for managing Powerley’s largest […]

The Account Director will be a key leader within the Customer Success team, and is responsible for managing Powerley’s largest and most strategic utility customer relationship, ensuring they achieve their program and business objectives across all business units.  This role requires substantial direct interaction software development and business teams, managing relationships and overseeing a cross-functional team. The Account Director will be the one ultimately accountable to ensure the entire customer portfolio is successful.

Responsibilities

  • Execute strong client leadership and establish relationships with key individuals and stakeholders
  • Oversee all ongoing projects with the utility customer, with a focus on ensuring timely delivery and success criteria are met
  • Identify areas of opportunity to grow and expand business relationships to facilitate continued growth with the utility customer
  • Demonstrate strong project and program management skills, with ability to take ownership of issues, to initiate actions, and to make effective decisions
  • Strong interpersonal/communication skills and the ability to oversee multiple projects and lanes of work effectively and efficiently
  • Understanding of program and account success metrics, ensuring business objectives and all KPI’s are reported on and met
  • Ability to manage external and internal relationships, including serving as the representative of the clients needs with the internal team members

 Requirements

  • 7+ years’ experience in software project delivery, management consulting or internal project or program delivery
  • 3+ years’ experience leading client relationships, including communications across different mediums channels (i.e. written, verbal, in-person)
  • Our work model is currently remote friendly, but the successful candidate should be located within a reasonable commute to the metro Detroit area
  • Excellent communication and interpersonal abilities with aptitude in fostering long-term relationships
  • Bachelor’s degree in a business-related field or engineering
  • Experience working in a high growth, high change environment

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