Support Engineer

Powerley is looking for a Support Engineer to provide a high touch customer and technical experience to the customer base.   

Responsibilities:

  • Efficiently provide world class service to our customers
  • Facilitate customer resolution for escalated calls and engage the necessary technical support
  • Actively listen to the customer and translate customer issues and concerns so that the appropriate actionable measures can be taken to resolve issues
  • Improve productivity and quality by highlighting deficiencies and recommending change in tools, training, processes, reporting and employee engagement
  • Provide communication and training to representatives around procedures and tools 

 

Required Skills

  • Demonstrated support abilities and to be achievement oriented
  • Knowledge of mobile applications, backend cloud services, and overall strong technical background
  • Experience and exposure to documenting and improving processes
  • Familiarity with Linux
  • Effective listening and strong verbal and written communication skills
  • Excellent analytical and problem solving skills, combined with the ability to provide quick resolution to problems

Apply Now

Support Engineer
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